OCALA CYBERSERVING CENTRAL FLORIDA
OCALA CYBEREverything in Premium, with someone watching your computers at three in the morning, your photographs and documents backed up, and a visit a year. Built around your household, because at this level no two are the same.
Thirty minutes, no obligation. What actually worries you, who else is involved, what is at stake if it goes wrong.
What will be protected and how, written down before any price is discussed, so you are agreeing to something specific rather than to a brochure.
A single price with what it covers and what it does not. Nothing starts until you say so, and nothing gets added later without another conversation.
The same as every Digital Bodyguard level. We come to you, install it, and walk you through it in person.
SCOPED TO YOU ON THE CALL
Elite includes everything Premium does: five devices in any mix, 30 minutes of support each month, priority response and network device scanning. Then it adds the three things only a top-level membership can honestly offer.
A staffed security operations center watching your computers at every hour of the day. When it confirms a real threat, it contains it on the machine and escalates to us, including overnight. This is the part of the service that does not sleep.
AROUND THE CLOCK
Trained security analysts watch over your computers at every hour of the day and night, weekends and holidays included.
When a real threat is confirmed, they step in: the computer is isolated and the harmful activity is shut down, without waiting for anyone to wake up.
A separate layer of detection runs alongside the protection on your computer, watching for what a determined attacker does once inside.
Watches for an attacker trying to move from one computer to another inside your home network.
Recognizes when normal software, like remote access tools, is being turned against you, the way criminals do after talking someone into letting them in.
Built to catch fast-moving ransomware while it is still spreading.
Staffed by security professionals, including former government security operators.
Every confirmed incident comes to us with what happened and what was done, and we take it from there with you.
Documents and photographs from your computers backed up on a schedule and checked. For most families the real fear is not malware, it is losing the pictures.
WHAT IS PROTECTED
The folders we agree with you at setup are copied to secure cloud storage on a schedule, so a dead or stolen laptop does not take them with it.
Shared across your registered computers. If your files grow past it, we tell you and agree with you what to leave out.
Backup covers the computers registered on your membership. Phones and tablets are not included.
HOW IT RUNS
We check that each backup runs and completes, so if one fails, we find out.
We open a backed-up file only when you ask us to restore it. Your files are never used for anything else, and they never go into an AI tool.
GETTING IT BACK
Ask us and we bring back a single photo, a whole folder, or everything we hold for a computer.
If a computer is lost or replaced, we can put its backup onto another computer of yours.
In addition to set-up, we come to you once each membership year for whatever is better done in person: a new device to set up, a network to look at, a problem to sit down with.
Beyond the hour included each month, Elite members can prepay support time in blocks at the lowest rate we offer. The block does not expire while you are a member.
Business-grade endpoint detection and response (EDR) software installed on your computers, replacing the anti-virus that came with the machine. EDR is a more advanced kind of anti-virus. Ordinary anti-virus only finds viruses it already knows about. EDR finds malicious behavior.
HOW IT SPOTS AN ATTACK
It watches what software actually does, not what it claims to be, so it can recognize an attack no one has seen before.
Files are examined before they are allowed to run, so a harmful one can be stopped before it ever starts.
Built specifically to recognize ransomware, the attack that locks your files and demands payment.
Designed to recognize attacks that never save a file to your computer and live only in its memory.
The protection lives on the computer itself, so it keeps working at the airport, in a hotel, or with the internet down.
Every detection is matched against the catalog of attacker techniques that professional security teams track.
WHEN IT FINDS ONE
The harmful program is stopped and locked away without anyone needing to click anything.
A compromised computer can be cut off from the internet and the rest of your home network, so the problem cannot spread, while we still have access to fix it.
If an attack starts changing or encrypting files, the changes can be undone, returning the computer to where it was before. Windows computers only, and not a substitute for a backup.
If something needs a closer look, we can investigate and clean up the computer remotely. Nothing has to be unplugged or brought anywhere.
WHAT WE CAN SEE
Every alert arrives with what started it, what it touched, and how far it got.
We can search your protected computers for signs of a specific threat, including one that made the news this week.
Threat history is kept for a year on every protected computer, so a question about something odd from months ago still has an answer.
LOCKING IT DOWN
USB drives and Bluetooth devices can be limited or blocked, so a flash drive someone hands you cannot slip anything onto your computer.
The firewall can tighten automatically on public WiFi and relax when you are home.
Protection that malware cannot simply switch off.
Your computers watched for the things that actually matter, by us during the day and by the operations center at every hour.
KEEPING IT HEALTHY
Your computers are watched for trouble before it becomes a problem: a hard drive starting to fail, a disk running out of space, a computer that has stopped checking in.
We are alerted if protection is switched off or a new administrator account appears, two early signs someone else may be in control.
Many common problems fix themselves automatically, like a stopped security service or a missed restart, often before you would notice anything.
Risky programs that are sometimes unintentionally downloaded are quickly identified and can be removed.
Encryption is confirmed on every computer, so a lost or stolen laptop is a locked box, not an open book.
UPDATES
Security updates are applied on a schedule, closing the kinds of holes attackers look for, without you having to remember.
Your browser, PDF reader, video call apps, and hundreds of other common programs are kept up to date, not just Windows.
Updates reach the computer at home, at work, or traveling, with no special setup.
Restarts after updates can be scheduled for when you are not using the computer.
A protection app on your registered phones and tablets catches dangerous links and harmful apps and reports to us, without giving us any view of the device itself.
ON YOUR PHONE AND TABLET
A protection app on each registered phone or tablet checks the links that reach you in texts, email and the browser, and warns before a dangerous one opens.
Apps that behave the way malware behaves are flagged, so a bad download does not sit quietly on the device.
What the app finds reaches us, so a warning you did not notice still gets looked at by a person.
The app protects the device. We cannot see your screen, read your messages or photos, find the phone, lock it or erase it.
Computers, phones and tablets all count toward your registered devices, in whatever mix your household has.
The app comes off from the device's own settings whenever you choose. Just tell us so we can update your list.
A direct line to a cybersecurity analyst, with 30 minutes of response time included each month and your requests at the front of our queue.
HANDS-ON HELP
When you need help, we can see your screen, with your approval, and fix the problem with you there.
Routine fixes run in the background, so you are not interrupted.
One click and your request reaches us, with the computer's details attached.
KNOWING WHAT YOU HAVE
What it is, what is installed, and how old it is, kept current automatically.
Warranty dates are tracked, so you hear about an expiring warranty before a repair bill does.
Every device sharing your network is found, listed and gone through with you.
WHAT IT FINDS
The protection on your computers notices other devices sharing your home network that are not protected, like an old laptop or something you do not recognize.
Devices that join later show up too, so the list stays current rather than a snapshot from setup day.
You stay in control of who sees your screen, and every action we take on your devices is on the record.
REMOTE SESSIONS
No one can see or control your screen until you approve the session on the computer itself, every time.
Every remote session is encrypted and logged.
Remote sessions are recorded, and you can review the recording to see exactly what was done.
Nothing you have copied is shared during a support session.
YOUR INFORMATION
A running log keeps every action we take on your computers, so there is always a record of what was done and when.
Updates and routine maintenance run in the background without anyone viewing your screen.
We never read your email or look through your files. We only see what you choose to send us.
We never ask for your passwords. You stay at the keyboard and we guide you.
The monitoring looks for threats and device problems. We do not use it to see what you browse, write, or watch.
What the protection finds stays inside the security platform. It is not copied out into spreadsheets or reports.
Our management tools require a second step to sign in, so a stolen password alone cannot reach your computers.
Nothing is installed until you have read and signed the membership agreement, which spells out what is installed and what it can see.
We do not sell, rent, or share your information with anyone for marketing.
If you cancel, the software comes off your computers and our access ends.
No. You stay at the keyboard and we guide you.
Never. Only what you choose to forward us.
Yes, with their consent, which we ask for ourselves.
Any time, no penalty. What we wrote for you is yours.
Thirty minutes, no obligation.
OR CALL 352-327-8056